Terms and Conditions

1. BASIC PROVISION

These General Terms and Conditions (hereinafter referred to as "GTC") govern the relations between the parties to the purchase agreement / license agreement, where on the one hand is the company Auto SAS Ltd., IN 49679139, TIN (VAT) CZ49679139, with its registered office at Ke Dvoru 780/10, 160 00 Prague 6, the Czech republic, entered in the Commercial Register kept at the Municipal Court in Prague, file number dept. C insert 21617 as the seller (hereinafter referred to as “Auto SAS” or “seller”) and on the other hand is the buyer (hereinafter referred to as the “Buyer”).

More information about Auto SAS Ltd. are listed on the website in the section "About us".

The buyer is a consumer or entrepreneur.

A consumer is any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, enters into a contract with Auto SAS Ltd. or otherwise deals with it.

An entrepreneur is a person who independently carries out a gainful activity on his own account and responsibility in a trade license or similar manner with the intention of doing so systematically in order to make a profit. For the purposes of consumer protection, any person who concludes contracts related to his own business, production or similar activity or in the independent performance of his profession, or a person who acts in the name or on behalf of an entrepreneur, is also considered an entrepreneur. Entrepreneur for the purposes of the GTC means a person who acts in accordance with the previous sentence within his business activities. If the Buyer states his identification number in the order, then he acknowledges that the rules stated in the GTC for entrepreneurs apply to him.

2. E-SHOP ORDER / ORDER CONFIRMATION

Buyer orders the goods through electronical order.
Electronical order is valid after the right filling of all fields prescribed by the form.
By sending the order, the buyer confirms that he is familiar with these terms and conditions and agrees that they will govern his relationship with the seller.
The sent order becomes binding and the buyer is obliged to take over the goods delivered on the basis of it, unless the seller allows another procedure or another procedure is not stipulated by law.
Within 24 hours of sending the order, the seller will confirm its receipt to the buyer to the e-mail address provided by him. Confirmation of receipt of the order is performed automatically and does not mean the conclusion of a purchase contract.
Buyer is informed about the shipment of goods at the same e-mail address. In special case (larger quantities, missing part etc.) the seller will contact the buyer by phone.
Ordered goods is sent with DPD service after the payment of the goods with credit card or after the payment of the advance invoice.

3. CONCLUSION OF THE CONTRACT / OWNERSHIP

A correctly filled in and sent electronic order is a proposal of the buyer to conclude a purchase contract.
In the event that the seller is unable to deliver the ordered goods (eg due to the sale of stock), he is obliged to inform the buyer immediately to the e-mail address provided by him and the purchase contract will not be concluded. In the event that the buyer has paid for the ordered goods in advance, the seller will return the full amount to the buyer no later than 14 days from the date on which he informs him that the goods will not be delivered.
If the seller is able to deliver the ordered goods, he will send it to the buyer to the address specified by him.
The address given by the buyer is the place of delivery of the goods.
If the buyer is a consumer, he acquires ownership of the goods by taking it over.
If the buyer is not a consumer and the goods are not paid upon receipt, the goods remain the property of the seller until full payment.
Delivery time is from 1 to 14 days, unless otherwise stated.

4. RIGHTS AND OBLIGATIONS OF THE BUYER

The buyer is obliged to state the correct and complete postal address to which the ordered goods are to be sent. In the event that it is a non-existent address or the goods cannot be delivered to the buyer, the seller has the right to charge the buyer the full price of the goods and the buyer is obliged to pay this price to the seller, even if the goods is not delivered for this reason. In this case the seller is entitled to deliver the invoice for the goods to the buyer in an electronic form or printed form to any other address of the buyer, which he manages to obtain.
The buyer is obliged to take over the ordered goods and pay its total price. The buyer is acquainted with the total price when filling out the order before it is sent.
All personal data provided by the buyer during registration is confidential. The buyer has the right to delete his personal data from the database if he so requests in writing. The seller undertakes to delete all data on the buyer from the database no later than 5 days from the delivery of the written request.

5. RIGHTS AND OBLIGATIONS OF THE SELLER

The seller is obliged, if he is able to do so (see Article 2), to deliver the ordered goods to the address specified by the buyer within the term according to these terms and conditions. Upon receipt of the goods, the buyer will always receive a delivery note and a tax document (invoice) for the goods, which can also serve as a warranty card, if this is not issued separately.
The seller has the right not to deliver the goods to the buyer if the buyer has not fulfilled his previous obligation to take over the goods and pay its purchase price.
In the event that the seller will not be able to deliver the goods at the price valid at the time when the buyer made a binding order, he is obliged to inform the buyer by e-mail. The buyer is then entitled to either accept the new price and insist on the delivery of the goods, or to reject it, in which case the delivery of the goods will not take place.

6. PAYMENT, DUE DATE, DELAY WITH PAYMENT

Payment of the price of the goods is made by transfer to the bank account of the seller or online payment by credit card or cash if the buyer decides to take over the goods in person.
The seller reserves the right to exclude certain methods of payment in individual cases, or insist on payment in advance.
If the buyer is in arrears in the case of payment in advance, the period for delivery of goods is extended by the time for which the buyer is in arrears with payment.
In addition to the price of the goods, the buyer is obliged to pay the costs associated with the transport of goods and their packaging. The buyer is informed of the amount of these costs before sending the binding order. If, for technical or logistical reasons, the delivery of the goods takes place in several stages, the buyer is obliged to pay the said costs only once.

POSTAGE AND PACKING

Goods up to 29 kg sent by DPD courier service. If the weight of the order exceeds this limit, the required goods will be packed in several packages, these packages will be counted separately. If the goods are packed in several packages for size or safety reasons and do not exceed the maximum weight, no additional shipping costs will be charged.
Goods of larger dimensions and weight are sent by a special transport service by prior agreement.
In exceptional cases, the seller reserves the right to charge a higher fee. This is proved to the buyer in an appropriate manner.

There are guide prices:

Package 0-29 kg … 16 € without VAT

For countries outside the European Union we charge customs.

7. GOODS REPLACEMENT

The buyer is entitled to ask the seller to exchange the delivered goods for other goods even in cases where such a right does not give him the law.
The seller is not obliged to comply with such requests. In the event that he decides to comply with it, he also determines the conditions under which this exchange will take place (payment for the delivery of goods, settlement of any different values of goods, etc.).
The replaced goods must be unused and undamaged, in the original and undamaged packaging.
The goods must be sent by registered package (not cash on delivery) to the seller's address. In the event that the received goods do not meet the conditions specified in the previous paragraph, the seller is not obliged to make the exchange and is entitled to send the goods back to the buyer at the expense of the buyer.

8. POSSIBILITY OF WITHDRAWAL FROM THE CONTRACT

If the buyer is a consumer, he has the right to withdraw from the contract within 14 days from the date of receipt of the goods.
The buyer must send the information on withdrawal together with a copy of the tax document - invoice to the seller by registered letter to the address of his establishment.
If the buyer withdraws from the contract, he is obliged to hand over or send the delivered goods to the seller no later than 14 days after withdrawal, as a registered package, in undamaged packaging together with a copy of the tax document.
The buyer bears the costs associated with the return of goods, even if the goods can not be returned due to their nature by regular mail.
The seller is obliged to return to the buyer the performance received from him for the goods and their delivery, without undue delay, but not before the buyer handed over the goods to him or before the buyer proved him that he (buyer) sent out the goods to the seller.

Notice of withdrawal from the contract

Addressee (name and surname/business form, registered office address and, where applicable, fax number and e-mail address)
I/we declare (*) that I/we hereby withdraw (*) from the contract on the purchase of this goods (*) / on the provision of these services (*)
Order date (*) / receipt date (*)
Name(s) of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s)
Date

(*) strike out what does not apply or complete the data.

9. DEFECT LIABILITY, WARRANTY

The seller responds to the buyer that the item has no defects upon receipt.
The buyer is entitled to exercise the right to a defect that occurs within 24 months after receipt.
Rights to defect are exercised at the seller.
The buyer is obliged to inspect the received goods and inform the seller without undue delay about the detected defects, in a case of defects that occur later, then without undue delay after their occurrence.
The buyer can exercise the rights from the defect by registered mail or e-mail to the e-mail address: info@ersatzteile-multicar.de.
When exercising the rights arising from the defect, the buyer is obliged to state the order number, provide a copy of the invoice and describe the defect of the goods and its manifestations as concisely as possible.
The seller is obliged to confirm the exercise of rights from the defect to the buyer. If the buyer is a consumer, the complaint will be settled without undue delay, no later than 30 days from the date of exercising the rights from the defect, unless the seller agrees otherwise with the buyer. If the buyer is not a consumer, the complaint will be settled without undue delay, no later than 15 days from the statement of the supplier of the seller, but no later than 1 calendar year, unless the seller and the buyer agree otherwise.
The buyer may also request the delivery of a new item without defects, if this is not disproportionate due to the nature of the item, but if the defect concerns only part of the item, the buyer can only request replacement of the part - if this is not possible, he may withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect.
The buyer has the right to deliver a new item or replace a part even in the case of a remediable defect, if he cannot use the item properly due to the recurrence of the defect after repair or due to a larger number of defects. In this case, the buyer also has the right to withdraw from the contract.
If the buyer does not exercise these rights, he is entitled to a reasonable discount - he has the same right even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not arrange a remedy within a reasonable time or that arranging a remedy would cause the buyer considerable difficulties.
The rights arising from defective performance do not belong to the buyer, if the buyer caused the defect himself.