Goods replacement


  • The buyer is entitled to ask the seller to exchange the delivered goods for other goods even in cases where such a right does not give him the law.
  • The seller is not obliged to comply with such requests. In the event that he decides to comply with it, he also determines the conditions under which this exchange will take place (payment for the delivery of goods, settlement of any different values of goods, etc.).
  • The replaced goods must be unused and undamaged, in the original and undamaged packaging.
  • The goods must be sent by registered package (not cash on delivery) to the seller's address. In the event that the received goods do not meet the conditions specified in the previous paragraph, the seller is not obliged to make the exchange and is entitled to send the goods back to the buyer at the expense of the buyer.  


  • If the buyer is a consumer, he has the right to withdraw from the contract within 14 days from the date of receipt of the goods.
  • The buyer must send the information on withdrawal together with a copy of the tax document - invoice to the seller by registered letter to the address of his establishment.
  • If the buyer withdraws from the contract, he is obliged to hand over or send the delivered goods to the seller no later than 14 days after withdrawal, as a registered package, in undamaged packaging together with a copy of the tax document.
  • The buyer bears the costs associated with the return of goods, even if the goods can not be returned due to their nature by regular mail.
  • The seller is obliged to return to the buyer the performance received from him for the goods and their delivery, without undue delay, but not before the buyer handed over the goods to him or before the buyer proved him that he (buyer) sent out the goods to the seller.

Notice of withdrawal from the contract

  • Addressee (name and surname/business form, registered office address and, where applicable, fax number and e-mail address)
  • I/we declare (*) that I/we hereby withdraw (*) from the contract on the purchase of this goods (*) / on the provision of these services (*)
  • Order date (*) / receipt date (*)
  • Name(s) of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s)
  • Date

(*) strike out what does not apply or complete the data.