Complaints

• The seller responds to the buyer that the item has no defects upon receipt.
• The buyer is entitled to exercise the right to a defect that occurs within 24 months after receipt.
• Rights to defect are exercised at the seller.
• The buyer is obliged to inspect the received goods and inform the seller without undue delay about the detected defects, in a case of defects that occur later, then without undue delay after their occurrence.
• The buyer can exercise the rights from the defect by registered mail or e-mail to the e-mail address: info@ersatzteile-multicar.de.
• When exercising the rights arising from the defect, the buyer is obliged to state the order number, provide a copy of the invoice and describe the defect of the goods and its manifestations as concisely as possible.
• The seller is obliged to confirm the exercise of rights from the defect to the buyer. If the buyer is a consumer, the complaint will be settled without undue delay, no later than 30 days from the date of exercising the rights from the defect, unless the seller agrees otherwise with the buyer. If the buyer is not a consumer, the complaint will be settled without undue delay, no later than 15 days from the statement of the supplier of the seller, but no later than 1 calendar year, unless the seller and the buyer agree otherwise.
• The buyer may also request the delivery of a new item without defects, if this is not disproportionate due to the nature of the item, but if the defect concerns only part of the item, the buyer can only request replacement of the part - if this is not possible, he may withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect.
• The buyer has the right to deliver a new item or replace a part even in the case of a remediable defect, if he cannot use the item properly due to the recurrence of the defect after repair or due to a larger number of defects. In this case, the buyer also has the right to withdraw from the contract.
• If the buyer does not exercise these rights, he is entitled to a reasonable discount - he has the same right even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not arrange a remedy within a reasonable time or that arranging a remedy would cause the buyer considerable difficulties.
• The rights arising from defective performance do not belong to the buyer, if the buyer caused the defect himself.